Purchased Tickets cannot be refunded unless: (a) an Event is cancelled; (b) Attendee cancels 30 days out from the event or (c) an Event is moved to another date or venue and you decide not to retain your booking for the rescheduled event; or only the face value of the ticket will be refunded if (a) or (c) occurs. Ticket booking fees are non-refundable. If an event is cancelled, rescheduled, or the details are significantly changed, and we have been informed of the change by any parties connected, we will contact you as soon as possible by email using the details you have supplied at the time of booking. If you do not receive this notification because you have not updated the email address that we hold in your account, we cannot be held liable.
If an event is cancelled, we will refund the face value of your ticket within 20 working days: you don’t need to notify us or claim your refund.
If the event is to be rescheduled (as set out in (c) above), and we have informed you of the change, we will offer you the choice of retaining your booking for the rescheduled or changed event, or obtaining a refund of the face value of the ticket.
If an Event is moved to another date (as set out in (c) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.
In the case of an attendee not being able to attend less than 30 days out, his or her ticket(s) may be transferred to another party, given that the company Soul Space are contacted in advance of the event with notification of the details of the new party attending. Otherwise ticket will not be valid and will be deemed as void.